Subsentio Records Production

Subsentio’s record production service boasts a dedicated staff of analysts specializing in reviewing, validating, and responding to legal process served upon our clients. Our team has processed over 400,000+ requests and is led by a general counsel who is a certified information privacy professional (CIPP).

Communication Service Providers (CSPs) can expect to be served with a wide array of legal processes, each differing in scope and requiring expert attention to the applicable state and federal statutes. Common legal processes CSPs can expect to be served include:

  • Administrative Subpoenas
  • Grand Jury Subpoenas
  • Search Warrants
  • Criminal Court Orders
  • Criminal Subpoenas
  • National Security Letters
  • Pursuant to Court Order Requests
  • Preservation Requests
  • Title 18 Exigent Requests
  • Trial/Witness Subpoenas
  • Civil Subpoena Duces Tecum
  • Civil Court Orders
  • 17 U.S.C § 512(h) Copyright Infringement Subpoenas

Our dedicated team of analysts possesses the necessary knowledge to distinguish between each type of request, and more importantly, how to lawfully comply within the realm authorized by the governing state and federal statutes. Upon receipt of each request, an analyst will review for legal validity and categorize accordingly. If a request is found valid the analyst will work with the service provider to obtain, format, and produce the appropriate records production response. If a request is found invalid our analysts will alert the requesting party and advise them of the legal deficiencies. Notifications are sent out to all subscribers affected by any such legal requests when mandated to do so by federal or state statutes or as part of the CSP’s customer policy. Legal requests that require actual court appearances and testimony will be handled by an analyst who has experience on the witness stand. Our team provides 24x7x365 support to respond to exigent requests received by law enforcement and Public Safety Answering Points (PSAPs).

Without proper legal compliance competency, communication service providers are at risk of heavy fines, criminal prosecution, and costly lawsuits for non-compliance. Even more damaging can be the loss of consumer trust and brand erosion when a subscriber’s privacy is violated. As your Trusted Third Party (TTP), Subsentio offers the expertise to handle all legal process served, from the initial receipt of the legal process to responding lawfully and efficiently while ensuring all privacy standards are met. We have become the standard for legal compliance services for CSPs alleviating the risks, liabilities, and internal burdens associated with records production.