Legal Compliance Analyst
Department: Records Production
Reports To: Supervisor of Records Management Services
Management Position: No
Supervisory Responsibilities: No
Location: Analyst is expected to perform their duties at this location: Chantilly, VA.
Working remote/telecommuting may be approved upon request to the management team.
Amount of Travel: On an as needed basis.
Position Status: Full-time
Classification: Salary Exempt
Work Schedule: 8:30 a.m. to 5:00 p.m. (local time). Based on on-call rotational needs, varying regular shifts may be required.
Additional Work Shift Demands: The duties will include participation in the analyst on-call rotation to provide 24/7 emergency support to clients. Individuals reserve the option to telework while participating in the on-call rotation subject to the Subsentio Employee Handbook policies.
Employment Requirements:
Company random drug screening
On-call duties
Analyst must pass company standard background check
Position Summary:
Analyst will report to the Supervisor of Record Management Services; Work with the analyst team to review, analyze, and fulfill legal requests served on Subsentio’s clients (which include a variety of Communication Service Providers); Analyze client records for accuracy and authenticity; Assist with Digital Millennium Copyright Act infringement claim processing; Interact with technical team, law enforcement, civil parties and others as needed; Provide 24×7 on-call support on a rotating basis with other analysts; Assist with training of newly hired analysts; Provide testimony as a fact witness at trial appearances; Participate in special projects and assignments as needed. Analyst will be in a position to handle life threatening calls/cases and must be able to respond immediately when needed.
Essential Duties and Responsibilities:
- Manages queue of casework to ensure Service Level Agreements are met.
- Consults directly with law enforcement, attorneys, and client subscribers in conjunction with legal process.
- Responds to life/death emergency calls from authorized government agencies nationwide.
- Reviews Criminal and Civil legal requests for validity and provides accurate and detailed responses according to State and Federal Code as well as client guidelines.
- Participates in requirements documentation and User Acceptance Testing for Subsentio’s proprietary case management platform as needed.
- Interacts with and provides guidance to both customers and requesting parties in association with record production responses and retention.
- Supports Lawfully Authorized Electronic Surveillance team with historical records requests.
- Documents actions taken with regards to each individual lawful request received and processed.
- Conducts review of noted citations in legal process for validity and periodically provides the team with summarized updates as needed.
- Handle cases that may involve child exploitation, suicide and others that can be disturbing.
- Testifying in court as needed to support validity of records.
- Using discretion with highly sensitive information.
- Build relationships with customers and law enforcement.
- Work with manual and automated tools to compile requested information.
- Participates in a 24/7 emergency on-call support role on a rotating basis with the analyst team.
- Completes other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual must be 18 years of age, a U.S. Citizen, and is subject to passing a background check and drug screening. Confidentiality agreement required upon hire.
Education and/or Work Experience
- College degree is required
- Paralegal certification is preferred
- Previous experience in a legal compliance role or telecommunications network solutions role is a plus
- Understanding of metadata (call, text, IP logs) records for various carriers is desired.
- Ability to work under pressure and in stressful situations with positive energy and enthusiasm
- Detail oriented and able to handle multiple cases
- Team player
- Strong written and verbal communications skills are mandatory
- Experience with Microsoft Office products including Word, Excel and Outlook is required.
Work Environment
- Business casual attire
- Quiet and professional office environment
- Relaxed and productive atmosphere
- Excellent medical benefits, generous 401k plan, wellness reimbursement, educational reimbursement and in addition to 14 paid holidays and 3 weeks of PTO (entry-level) you also get your birthday off!