Legal Compliance Analyst

Department: Records Production

Reports To: Supervisor of Records Management Services

Management Position: No 

Supervisory Responsibilities: No

Location: Analyst is expected to perform their duties at this location: Chantilly, VA.

Working remote/telecommuting may be approved upon request to the management team.

Amount of Travel: On an as needed basis.

Position Status: Full-time

Classification: Salary Exempt

Work Schedule: 8:30 a.m. to 5:00 p.m. (local time). Based on on-call rotational needs, varying regular shifts may be required.    

Additional Work Shift Demands: The duties will include participation in the analyst on-call rotation to provide 24/7 emergency support to clients. Individuals reserve the option to telework while participating in the on-call rotation subject to the Subsentio Employee Handbook policies.

Employment Requirements:

Company random drug screening

On-call duties

 Analyst must pass company standard background check

Position Summary:

Analyst will report to the Supervisor of Record Management Services; Work with the analyst team to review, analyze, and fulfill legal requests served on Subsentio’s clients (which include a variety of Communication Service Providers); Analyze client records for accuracy and authenticity; Assist with Digital Millennium Copyright Act infringement claim processing; Interact with technical team, law enforcement, civil parties and others as needed; Provide 24×7 on-call support on a rotating basis with other analysts; Assist with training of newly hired analysts; Provide testimony as a fact witness at trial appearances; Participate in special projects and assignments as needed. Analyst will be in a position to handle life threatening calls/cases and must be able to respond immediately when needed.  

Essential Duties and Responsibilities:

  • Manages queue of casework to ensure Service Level Agreements are met.
  • Consults directly with law enforcement, attorneys, and client subscribers in conjunction with legal process.
  • Responds to life/death emergency calls from authorized government agencies nationwide. 
  • Reviews Criminal and Civil legal requests for validity and provides accurate and detailed responses according to State and Federal Code as well as client guidelines.
  • Participates in requirements documentation and User Acceptance Testing for Subsentio’s proprietary case management platform as needed.
  • Interacts with and provides guidance to both customers and requesting parties in association with record production responses and retention.
  • Supports Lawfully Authorized Electronic Surveillance team with historical records requests.
  • Documents actions taken with regards to each individual lawful request received and processed.
  • Conducts review of noted citations in legal process for validity and periodically provides the team with summarized updates as needed.
  • Handle cases that may involve child exploitation, suicide and others that can be disturbing.
  • Testifying in court as needed to support validity of records.
  • Using discretion with highly sensitive information.
  • Build relationships with customers and law enforcement.
  • Work with manual and automated tools to compile requested information.
  • Participates in a 24/7 emergency on-call support role on a rotating basis with the analyst team.
  • Completes other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual must be 18 years of age, a U.S. Citizen, and is subject to passing a background check and drug screening. Confidentiality agreement required upon hire.


Education and/or Work Experience

  • College degree is required
  • Paralegal certification is preferred
  • Previous experience in a legal compliance role or telecommunications network solutions role is a plus
  • Understanding of metadata (call, text, IP logs) records for various carriers is desired.
  • Ability to work under pressure and in stressful situations with positive energy and enthusiasm
  • Detail oriented and able to handle multiple cases
  • Team player
  • Strong written and verbal communications skills are mandatory
  • Experience with Microsoft Office products including Word, Excel and Outlook is required.


Work Environment

  • Business casual attire 
  • Quiet and professional office environment
  • Relaxed and productive atmosphere
  • Excellent medical benefits, generous 401k plan, wellness reimbursement, educational reimbursement and in addition to 14 paid holidays and 3 weeks of PTO (entry-level) you also get your birthday off!