Hundreds of thousands of legal demands. Answered correctly.

Subpoenas (administrative, grand-jury, trial and civil), search warrants, criminal and civil court orders, national security letters, preservation requests and exigent requests. Each is governed by its own statute and reaches a different set of records. Our analysts classify every request by type, scope and deadline before anything is produced.

Under the Stored Communications Act (18 U.S.C. § 2703) they are tiers. A subpoena reaches basic subscriber information — name, address, account numbers, service dates, means of payment. A court order under § 2703(d) reaches transactional records such as who a subscriber communicated with. A warrant reaches the content of communications. Producing more than the instrument compels is its own failure. Read the full explainer →

A request under 18 U.S.C. § 2703(f) that the provider preserve specified records pending further legal process — for 90 days, extendable once by a further 90 on request. It does not authorize disclosure; it holds the records in place while the requester obtains the instrument that does.

A request for disclosure without process where the requester states an emergency involving danger of death or serious physical injury. Federal law permits a provider to disclose in that situation; it does not require it. Subsentio's analysts cover exigent and emergency requests from law enforcement and PSAPs around the clock, through a defined form and a logged desk.

When a statute, or your own customer policy, requires it. Where notification is required or permitted, we send it; where a request is lawfully sealed or delayed, we do not. The decision is made request by request, against the governing statute and your policy, and recorded.

Copyright takedown notices are records production too: the claim is validated, the subscriber is notified, the repeat-infringer policy is applied and documented, and the subscriber's identity is never released to the claimant. See DMCA Records Production, or the explainers on the designated agent, the notice-and-takedown process and the repeat-infringer policy.

Producing exactly what a valid instrument compels — no more, no less — on time and in a form that can be authenticated. Subpoena compliance for telecom means knowing the Stored Communications Act tiers (basic subscriber information on a subpoena, transactional records on a § 2703(d) order, content on a warrant), validating the instrument, pulling only what it names, and keeping the file.

The records it reaches are governed by a specific federal statute — the Stored Communications Act — that limits what a subpoena alone can compel from a communications provider, and by state law for state process. A telecom subpoena that asks for more than its tier allows is narrowed to what it can lawfully compel before anything is produced.

A desk that receives legal process on a provider's behalf, validates it, produces the records it names, authenticates the production and keeps the file — the operational half of records production. Subsentio's subpoena response service also handles court order processing for telecom providers, preservation and exigent requests, and the follow-ups that come with them.

The single point of contact a law enforcement agency reaches when it needs a provider's records: a law enforcement records request arrives, is logged, validated against the statute it invokes, fulfilled to its limits, and closed with a record. Subsentio operates that LEA response desk for its customers, 24 hours a day for emergencies.

Handing the whole function — intake, validation, production, authentication, delivery, the file — to a specialist. Telecom records production is a discipline with its own statutes and its own failure modes (under-production and over-production), and records production outsourcing gives a provider a desk that does it every day rather than the day a subpoena happens to arrive.

Usually, yes — for a different reason than legal judgment. In-house counsel subpoena response tends to fail on volume and on the mechanics: pulling records from the right system, in the right date range, in a form that can be authenticated, on a deadline, while counsel is doing everything else. The desk handles the mechanics and escalates the judgment calls; counsel keeps the decisions.

The statutes do not change; the identifiers and the records do. 5G records production involves different subscriber and session identifiers than earlier networks, and a provider's systems need to be able to answer a request in the terms the instrument uses. The validation, production and authentication discipline is the same.