Cops need to be able to talk to cops.
If a provider you are serving uses Subsentio, this is the page for you. It says what we do for law enforcement, what every order needs to contain, and how to reach the people who will execute it — without going through a sales inquiry.
The technical assistance CALEA requires, delivered by people who used to do your job.
CALEA requires a covered provider to be able to isolate the communications of the suspect named in an order and deliver them to the agency named in the order — call content and call-identifying information, unobtrusively, in a form your collection system can use. Subsentio operates that capability for its customers, and delivers court-ordered intercepts to the required monitoring locations in the required standard.
Law enforcement's challenge in acquiring actionable intelligence inside today's networks has created a capabilities gap often called "Going Dark." Subsentio's solutions address most of the technical side of it. But the problem is not only technology. Sometimes cops just need to be able to talk to cops to work through the technical and legal issues that arise in an investigation. When you contact Subsentio, you speak with former law enforcement technicians and investigators who give each investigation the attention it needs — and who stay in contact with you to confirm that the requested intelligence is being delivered and will be terminated correctly.
What every court order must have.
An order missing any of these is returned for correction — which costs a day you may not have. Check before you serve.
01
Be from an identified court
02
Be directed to an identified communications service provider
03
Identify the target — a customer phone number, email address or network access identifier
04
Specify the type of lawful intercept: pen register, Title III or FISA
05
State a finding of due process and the type of violation
06
Identify the law enforcement agency receiving the lawful intercept data
07
Indicate the time frame for the lawful intercept
08
Be signed by a judge
Three channels. None of them sales.
Intercept orders
Title III, pen register / trap and trace, FISA. Send the order with the Service Provider Authorization form.
CourtOrders@subsentio.com
Fax 866.217.4097
877.510.4357 (Opt 5)
Records requests
Subpoenas, court orders for records, search warrants, preservation requests.
RP@subsentio.com
Fax 703.953.3643
877.510.4357 (Opt 2)
24 hours and emergencies
Exigent requests and anything that cannot wait for business hours.
877.510.4357 (Opt 1)
emergency@subsentio.com
Records emergency fax 703.953.3661
Working with Subsentio, answered.
I have a court order for a provider that uses Subsentio. Where do I send it?
Intercept orders go to CourtOrders@subsentio.com (fax 866.217.4097, phone 877.510.4357 Opt 5). Records requests — subpoenas, court orders for records, search warrants — go to RP@subsentio.com (fax 703.953.3643, phone 877.510.4357 Opt 2). For emergencies and exigent requests, 24 hours: 877.510.4357 Opt 1, emergency@subsentio.com, or the records emergency fax 703.953.3661. The request forms are at subsentio.com/forms/.
Who will I be dealing with?
Former law enforcement technicians and investigators who understand the technical and legal issues that come up in an investigation, and who stay in contact with you from the day the order is served until the day it is terminated.
What does Subsentio do when an order has a problem?
We tell you, specifically and in writing, of the defect(s). An order with an error is not valid, and the evidence it produces may be inadmissible — so it goes back for correction rather than being implemented as written.
How is the intercept delivered to my agency?
In the delivery standard your collection system expects — the applicable ATIS standard in the United States — over a secured connection to your monitoring facility, with the connection tested and the delivery confirmed.
Is there an emergency path?
Yes. Exigent requests are handled through the exigent request form and the 24-hour line, 877.510.4357. Federal law permits a provider to disclose in an emergency involving danger of death or serious physical injury; the request is documented and decided in good faith.