Safe harbor, fully managed.
CALEA doesn’t force any one surveillance technology on you — it lets industry set standards, and conforming to one earns a presumption of compliance known as “safe harbor.” Subsentio is the leading trusted third party for safe-harbor solutions, and we don’t stop at the technology.
Conform to the standard, earn the presumption.
CALEA Section 103 sets the surveillance capabilities a covered network must deliver — expeditiously and unobtrusively isolate the suspect’s communications and call-identifying information, capture it, format it, and relay it to the authorized agency. Section 107 offers the shortcut: install a solution that conforms to a published industry standard and you “shall be found to be in compliance” with Section 103. That presumption of validity is safe harbor — and it’s what we build on.
A complete compliance program.
Only a complete program lets a provider meet the needs of both law enforcement and subscriber privacy. Ours includes four things most vendors leave to you:
Expert install, test & 24/7 support
Installation, testing and ongoing 24/7/365 technical support to assure the highest levels of performance.
Court-order validation & management
Legal review of every order (US, Belgium, Canada, Australia); defective orders returned to law enforcement for correction.
Secure delivery
Secure transmission of intercepted data to the authorized agency, over encrypted site-to-site tunnels.
Legally-required recordkeeping
The specific per-intercept records the FCC’s rules require — kept correctly, every time.
A court order arrives. Here’s what happens.
There’s no reason to panic when a surveillance order lands — provided your staff knows the five steps our clients follow:
1 · You receive a surveillance order
A law-enforcement agency serves your company with a court order requiring electronic surveillance of a subscriber.
2 · You notify Subsentio
Complete Subsentio’s Service Provider Authorization (SPA) form and email it with the court order to [email protected] — 24/7.
3 · Subsentio reviews the order
We validate the order (in the US, Belgium, Canada and Australia). Valid: we proceed. Defective: we notify the agency and advise how to cure it.
4 · Subsentio activates surveillance
We initiate the intercept exactly as the order requires, with comprehensive administration, tracking and reporting — and swift engineering support if anything disrupts.
5 · Subsentio terminates surveillance
We deactivate at the court-ordered end date and perform the FCC-required recordkeeping for the intercept.
Self-compliance is more than a box.
The equipment supplier provides the technical solution — you pay for it, install it and maintain it. That’s just the start. Your network must also connect to each requesting agency for delivery. Then there’s the personnel: an expert with legal training to validate every order, security-cleared staff to manage it, precise per-intercept recordkeeping, and people available 24×7 to receive and act on orders — handing off to technicians who initiate, test, intercept and transmit.
Self-compliance demands technical, legal, regulatory and law-enforcement expertise that most carriers simply don’t have — and can’t afford to build.
Rural telcos to national carriers.
Since the FCC’s 2006 order recognized trusted third parties as a valid path to CALEA compliance, providers nationwide have retained Subsentio — from small rural telephone companies to nationwide advanced competitors.
Put safe harbor on autopilot.
Not sure if you’re covered? We’ll run a free regulatory analysis — and if you are, put a complete safe-harbor program in place without disrupting your business.