Trust & Safety Operations

The subpoena playbook.

Law enforcement and subpoena data requests keep climbing, and each carries its own statute, deadline and chain-of-custody requirement. Many companies have solved this with a trusted third party. Subsentio is that trusted third party.

Hundreds of Thousands
Legal Demands Processed
24/7/365
Exigent Request Coverage
Requestor & Request Validated
2004
Operating the Discipline Since

Own the legal-demand inbox? See what an operated response looks like, and what it costs versus headcount.

The Inbox Problem

Your legal-demand inbox doesn't scale with your headcount.

Every request that is received (subpoena, search warrant, national security letter, preservation request) differs in scope and statute. Answer too little and you risk non-compliance. Answer too much and you've breached your own users' privacy. Most organizations handle this manually, between everything else they own.

Subsentio scales with operations: dedicated analysts who know the difference between process types, validation of the requestor and the request, and a case-management system built so no deadline slips by unnoticed.

Administrative, grand jury, trial and civil subpoenas
Search warrants and criminal court orders
National Security Letters
Preservation requests and Title 18 exigent requests
24/7/365 coverage for emergencies and exigent requests from law enforcement and PSAPs
The Operation

From served to satisfied.

The same four-step discipline our analysts have run hundreds of thousands of times for companies, operated for your business, without adding headcount.

1. Review

An analyst reviews every request for legal validity the moment it arrives: is it signed, correct, and lawful on its face? And the requestor is vetted for validity as well.

2. Validate

Authority verified against the applicable state and federal statutes in the US and Canada.

3. Categorize

Classified by process type, scope and deadline so the response matches exactly what the law authorizes. Nothing over-produced.

4. Respond

Answered on time, with a chain of custody that holds up in court, and every analyst action logged for audit.

That's the operation, and it's ready when you are.

Filling in the Gap

Built for exactly this moment.

Hundreds of companies find it difficult to staff a legal-response function, especially during holidays, PTO, and drastic influxes of legal-demand requests. Subsentio validates the requesting party, provides in-house validation and review of every court order, and staffs qualified analysts with witness-stand experience.

A cloud-based case-management system for intake, deadlines and audit trail makes Subsentio your clear choice for filling in the gap. Your legal-demand problem isn't new, and the team that can solve it is available.

Every order reviewed by our in-house analyst team before anything is produced
Cloud-based case management with deadline reminders and full audit trail
Chain of custody defensible all the way to trial
Largest CALEA Trusted Third Party in the United States, 100% employee-owned
Your Solution, Subsentio Applied

One solution, adapted to your business.

The legal-demand taxonomy is the same paper regardless of who's served, and so is the discipline: validity review, requestor and request validation, statute-by-statute authority checks, deadline management, chain of custody, audit logging, and 24/7 exigent response.

The discipline

Subpoenas, warrants, national security letters, preservation requests: the process types, the discipline and the tooling that hundreds of thousands of processed demands have proven out.

Process types · Discipline · Tooling

Adapts to your company

Response templates, data-retrieval coordination and scoping conventions get tailored to your systems during onboarding. That's the part we build with your team.

Data shapes · Retrieval · Scoping

Stays yours

Policy calls stay with your Trust & Safety and legal teams: what you contest, what you notify users about, where you draw lines the law leaves to discretion. We operate the machinery; you keep the judgment.

Policy · Discretion · Oversight

Hand us the inbox.

Tell us your monthly legal-demand volume, and we'll walk you through what a trusted third party Trust & Safety team looks like, and what it costs versus headcount.

See the records-production practice